Refund Policy

Refund Policy

At Casa, we strive to ensure customer satisfaction by offering high-quality products. To maintain transparency and fairness in our customer relations, we have established the following refund policy:

1. Product Returns:
We regret to inform you that we do not accept product returns or refunds for purchased items. We encourage our customers to carefully consider their selection before finalizing their order.

2. Products Purchased with a Discount Code or Direct Discount:
Products purchased using a discount code or with a direct product discount are not eligible for a refund. Please consider this policy at the time of purchase.

3. Partial Refund for Orders Without a Discount Code or Rebate:
However, if your order was placed without using a discount code or without receiving a direct product discount, you may request a partial refund, except for the new collection. The amount of the partial refund will be assessed based on the specific circumstances of your request.

4. Discount Coupons:
To maintain customer satisfaction, we offer discount coupons for future purchases. These coupons can be used on your next order and are our way of thanking you for your loyalty.

At Casa, we value every customer and are committed to resolving any issues fairly and satisfactorily. Please feel free to contact us at Support@casa.fr with any questions or concerns regarding your order.

We thank you for your understanding and your trust.

Sincerely,

Your Casa team